Privacy Policy

Last updated: August 17, 2026

GUANGZHOU TOKSURVEY INFORMATION TECHNOLOGY CO.,LTD. (“TOKNAV”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you visit toknavgnss.com, submit a product or project inquiry, or contact us through the website.

1. Information we collect

We collect only information needed to operate the website, respond to a business inquiry and protect the service.

• Inquiry information: name, work email, country or region, WhatsApp or phone number, project type, technical or commercial requirements, and any information you choose to provide.
• Campaign information: referral address and campaign parameters submitted with an inquiry, such as UTM parameters or an advertising click identifier, where present.
• Technical and security information: IP address, browser and device information, pages requested, time of request, referring page and similar server or security logs generated when you access the website.

2. Why we use information

• To respond to your request, assess a suitable product or project configuration, prepare a quotation, and communicate about your inquiry.
• To keep an internal record of inquiries and prevent duplicate submissions, fraud, abuse and spam.
• To operate, secure, troubleshoot and improve the website.
• To meet legal obligations and protect our legal rights where necessary.

Where data-protection law requires a legal basis, we process inquiry information to take steps requested by you before entering into a business relationship, to comply with legal obligations, or for our legitimate interests in operating a secure B2B website and responding to genuine requests. We rely on consent where it is required by applicable law, and you may withdraw that consent at any time.

3. How long we retain information

Website inquiry records are retained for up to 12 months after the last meaningful contact, then deleted by the website’s scheduled retention process. We may retain information longer only where necessary to establish, exercise or defend legal claims, comply with law, or continue an active customer, distributor or supplier relationship. You may request earlier deletion as described below.

4. Where information is stored and who may process it

Inquiry records are stored in a restricted WordPress administration area. The current inquiry form does not automatically send inquiry details through an email delivery provider.

Because we operate from China and use service providers that may process data in Germany, the United States or other locations, information may be transferred internationally. Where applicable, we use appropriate safeguards required by relevant law.

5. Cookies and similar technologies

We use essential technologies needed to provide and secure the website. The services described above may use cookies or similar technologies. You can manage cookies through your browser settings. Disabling some technologies may affect website functionality. If we deploy optional analytics or advertising technologies in a location where consent is required, we will provide an appropriate consent choice before those technologies are activated.

6. Your choices and rights

Depending on applicable law, you may ask us to access, correct, delete, restrict or object to the processing of your personal information, withdraw consent, or receive a portable copy of information you provided to us. To make a request, email [email protected] with the subject line “Privacy Request”. We may ask for information needed to verify your identity before responding. If you are in the EEA, UK or Switzerland, you may also have the right to complain to your local data-protection authority.

7. Sharing and sales

We do not sell personal information. We share information only with service providers that help us host, secure or operate the website, with professional advisers or authorities where required by law, or as necessary in connection with a business transaction. We do not permit service providers to use inquiry information for their own independent marketing purposes.

8. Security

We use reasonable technical and organizational measures designed to protect personal information, including restricted administrative access and encrypted website connections. No internet transmission or storage system can be guaranteed completely secure.

9. Children

This website is intended for business visitors and is not directed to children. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy when our website, data practices or legal requirements change. We will publish the updated version on this page and revise the “Last updated” date.

11. Contact us

For privacy questions or requests, contact [email protected].