Privacy Policy
2026-01-01
Guangzhou Toksurvey Information Technology Co., Ltd.
Privacy is a critical issue for every Internet user. TOKNAV is committed to protecting and respecting the privacy of all visitors to our website.
We use the information collected from customers to improve our services and provide better solutions. TOKNAV interacts with current and prospective clients, investors, and the general public via its website www.toknavgnss.com. This Privacy Statement outlines TOKNAV’s privacy-related policies and practices regarding the collection and use of information from visitors to www.toknavgnss.com.
What Information We Collect
We gather information directly from you, through third parties, or when you interact with us or use our website, app, software, products, or services. If you choose not to provide certain information, we may not be able to offer you our products or services.
1. Information You Voluntarily Provide
To use our website, mobile application, software, products, or services, we may ask for information that identifies you or your organization. We collect this information in the following scenarios:
- When you submit an inquiry on our online platforms.
- When you make an inquiry via our online platforms or telephone with any of our agents or representatives, we may request your name, email address, phone number, location, or other details to verify your identity and respond to your questions.
2. Information Collected From Service Usage
When you use our products, software, or devices, we may collect non-identifiable information, including:
- Device information: Your device sends us specific details (such as hardware model, operating system version, unique device identifier, and other mobile network information) when you install our software and use our services.
- Activity logs: We automatically store data when you use our services.
- Location information: When you use TOKNAV services and software, we may collect and process information about your actual location. This may include location data from your mobile phone’s internal GPS and GNSS location information from any devices we provide.
- Unique application numbers: Certain services include a unique application number. Your device sends this number and installation-related information to us when you install the service.
- Network permissions: Our services use your device’s network permission to access the internet; we may also require WiFi and Bluetooth permissions when necessary.
How We Use the Information We Collect
We use your information for the following purposes:
- Grant you access to our website, mobile applications, software, products, and services.
- Notify you about updates, changes, or required software upgrades.
- Prevent and resolve technical issues.
- Diagnose problems with devices or software.
- Monitor service usage patterns.
- Understand customer needs to develop better solutions.
- Provide warranty support and after-sales service.
Cookies Policy
We use cookies, pixel tags, beacons, scripts, and similar technologies to tailor content to your preferences, provide useful tools, remember your previous purchases and inquiries, and make our website, products, and services more convenient and efficient. For more details, refer to our dedicated Cookies Policy.
How We Share Information
We will not sell, trade, or rent your personal information to others without your permission. We only share non-identifiable data with trusted partners when necessary.
Third-Party Links
Our website may contain links to third-party websites or services that we do not control or monitor. We are not responsible for the privacy practices of these third parties.
Retention of Personal Information and Usage Data
We retain your personal information only for as long as needed to fulfill the purposes described in this policy or as required by law. We may keep usage data for analysis and legal compliance purposes.
Transfer of Information
Your information, including personal information, may be transferred to and stored on computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your region. If you are located outside China and choose to provide information to us, note that we transfer and process this data (including personal information) in China. We take all necessary steps to ensure your data (including personal information) is treated securely and in accordance with this Privacy Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, along with the date of the most recent changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@toknav.cn.